ElsewhereHow can we help?
Write to hello@elsewhere.is with your question. A person reads every message and answers.
Questions
The ones people ask.
My computer isn't in the list.
Open Elsewhere on that computer, sign in with the same account, and turn on sharing. It appears within a few seconds.
How do I cancel?
If you subscribed in the iPhone or iPad app, cancel under your Apple Account's subscriptions in the Settings app. If you subscribed on the web, cancel from your account page. You keep access until the end of the period you paid for.
How do I delete my account?
In the iPhone or iPad app, open Settings and tap Delete account. On the web, use your account page. It takes effect at once. A plan from the App Store keeps billing until you cancel it in your Apple Account's subscriptions.
What if I lose my phone?
Sign it out from your account page on any other device. Its sessions end immediately.
Can you reset my passcode or look at a session to help me?
No. We can't see sessions and we don't hold the keys. We can help with your account and billing, not with what happens on your screen.